Ofgem closes compliance engagement with iSupply in relation to incorrect...
Compliance engagement results in iSupply paying a £1.5 million package (of refunds, goodwill and redress) for incorrectly charging customers and inadequate Priority Services Register registrationOfgem...
View ArticleOfgem closes compliance engagement with E (Gas and Electricity) Limited in...
Ofgem has closed compliance engagement with E (Gas and Electricity) Limited (“E”) after the supplier incorrectly blocked 361 prepayment (PPM) customers who had received a discretionary credit from...
View ArticleOfgem closes compliance engagement with Bulb
Ofgem closes compliance engagement with Bulb, in relation to switching errors, incorrect charges to some customers and incorrectly removing consumers from the Priority Services Register of Distribution...
View ArticleOfgem closes compliance case with British Gas, regarding its handling of...
Ofgem has closed compliance engagement with British Gas over a number of non-compliance issues relating to its handling of a change in Prepayment Meter Top-up vendor from Paypoint to Payzone / Post...
View ArticleCompliance note – adherence to Standard Licence Conditions 0 and 27 of the...
Ofgem recently concluded compliance engagement with three suppliers on their adherence with Standard Licence Conditions (SLC) 0 on Treating Domestic Customers Fairly and SLC 27.1 on Payment Methods....
View ArticleOfgem closes compliance engagement with iSupply Energy in relation to...
Between 2012 and early 2020, a system error objected to any customer transfer if the customer had an outstanding debit balance of £40 or over owed to iSupply. Under standard licence condition (SLC) 14...
View ArticleExpectations for energy suppliers who are dealing with domestic and micro...
This letter reminds energy suppliers of the requirements placed on them by Standard Licence Condition (SLC) of supply 21BA, when engaging with domestic and micro business consumers and undertaking...
View Article18 Suppliers agree to pay £10.4 million redress for price protection failings
Ofgem has concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers’ tariff prices when they decide to either switch...
View ArticleSupplier Compliance with Requirements for Customers with Restricted Meters
Ofgem has taken action over suppliers’ compliance with the obligation to offer certain single rate tariffs to customers with restricted meters.Ofgem has concluded compliance engagement with four...
View ArticleSSE Energy Services to pay £20,000 for poor RFI performance
We have recently concluded our engagement with SSE Energy Services on its compliance with Standard Licence Condition 5 “SLC 5” when providing information that Ofgem uses to assess whether suppliers are...
View ArticleOfgem closes compliance case with E.ON, regarding Direct Debit payments being...
Ofgem has closed compliance engagement with E.ON relating to Direct Debit payments being taken earlier than agreed from 1.6 million customers. Most of the payments were due to be taken in early January...
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